GOVFRNMENT  OF INDIA (BHARAT SARKAR)

MINISYRY  OP RAILWAYS (Rail Mantralaya) (Railway Board)

No, 2001/TG-V/11/31                   New Delhi, dated  07..01.2016

 The Chief Commercial Managers, All Zonal Railways.

Commercial Circular No.O} of 2016

Sub: – Misuse of Senior Citizen Concession  as well as Senior Citizen Quota.

In  terms  of  IRCA  Coaching  Tariff  No.  26/Part-I/Vol.-II,  w.e.f.  01.04.2008, male  senior  

citizen  of  the age of  60 years  and  above,  women  senior  Gitizen  of the ‘age  of  58  and  

above  are  granted  40%  and  50%  concession  respectively  in  all classes  of 

Mail/Express/Rajdhani/Shatabdi etc. trains.   No proof of age is required at  the  time  of  

pUrchasing  ticlcets,  however,  during  journey  the  senior  citizen  is required  to carry 

prescribed  documentary  proof issued  by any Government  agency showing their age or date of 

birth.    In case the senior citizen is not able to produce the requisite proof of age during the  

journey,  he/she  is charged  only the difference of fafe (between full fare and confessional  

fare).

1.1      Senior  citizens  have  also  been  provided  a  facility  to  get  confirmed  lower 

berths under Senior Citizen Quota.

2.        Instances  have been brought to the notice of this office regarding  misuse  of Senior 

citizen concession as well as quota as under:-

•                       (i)  The passengers  bOOk the ticlcet under Senior Citizen Quota by giving 

wrong age.  In case they are detected they give the difference of fare otherwise they go undetected 

resulting in loss of revenue to the Railways.

(ii) Some  passengers  also  book  confirmed  lower  berths  under  Senior  Citizen Quota  and  in  

case  they  get  detected,  they  pay  the  difference  of  fare  and enjoy    the    benefit    of 

  senior    citizens    concession/as    well    as    quota unauthorisedly.

(iii)         Soiiie agents  use this method  to cheat the passengers.   They  book tie ticlcet  by 

 giving  wrong  declaration  of  age  and  subscquently  modify  the  e- ticket by giving correct 

age and dupe the passengers.

3.        Matter has been examined in the office and the following has been decided:-

(i)      CRIS/IRCTC   will   make   a   provision   that   whenever   a   passcnger enquires  about 

the PNR status, the fare charged on the ticket should  be reflected.   I easibility  of displaying 

other relevant  details  like full form of quota  under  which  booked,  age  of passenger  shall  

also  be explored by   CRIS/IRCTC   so   that   the   passengers   do   not   get   cheated   by 

unscrupulous ticlieting agents.

(ii)     Whenever  any  passenger  is  found  travelling  in  the train  on the  berths boomed   

under   Senior   Cltlzen   Quota   by   declaration   of  wrong  age depriving  the  genuine  

ellgible  passengers  he/she  should  be  treated  as travelling  without  ticket  and  charged  

accordlngly.     This  penalty   is suggested  as  the  person  is  not  only  cheating  on  fare  

part  but  is  also getting  a  confirmed  berth  on  false  declaration  depriving  the  eligible 

passengers of a confirmed lower berth.

(iii)       Whenever  any  passenger  is found tTavelling  in the trnin  by declaration of wrong 

age so as to get senior Cltizen concesslon only, they should be charged penalty in addition to 

difference of fare.

4.       These   instructions   will   be  made   effective   w.e.f.   01.02.2016.   Necessary 

instructions  may  be issued to all concerned  specifically  ticket checking staff with a note  of  

caution  to  be patlent  and  tactful  while  handling  such  passengers  to  avoid any complaint 

regarding any harassment.

(Viltram Singh)

Director Passenger Marketing

Railway Board