GOVERNMENT OF INDIA MINISTRY OF RAILWAYS
(RAILWAY BOARD)
No. 2013/TG-1/20/P/PRS Ticket/Pt.
The Chief Commercial Managers, St-l All Zonal Railways..
New Delhi, dated 02.12.2015
Sub: Rationalisation of Computerised Passenger Reservation
System (PRS)
Ref: Board’s instructions ofeven number dated 06.11.2015(CC No.
66 of2015)
Certain clarifications have been sought by Railways in connection with
implementation of above said instructions. The queries raised and comments
thereon are as under:
(i) Different timings are being observed by different PRS for issuing of tickets
resulting in non delivery of supplementary charts to ticket checking staff.
fii) Because of lack of supplementary charts, the onboard ticket checking staff
are unable to check the authenticity ofthe tickets booked on internet.
Comments: Zonal Railways may permit booking of train even after 30 ninutes
before scheduled departure of train up to a time which can be decided by the
Railway keeping in view the distance between the charting location and the
platform. It may, however, be ensured that second/final charts are
invariably taken out and should reach the onboard ticket checking staff at
least 5 minutes before scheduled departure of train. In case no transaction
takes place between first and second chart, a nil report should reach the
onboard ticket checking staff.
CRIS will develop a utility to monitor the location where second chart has
not been prepared. Zonal Railways will keep a watch through this utility and
take action against the staff found responsible for not taking out second chart.
Comments:- After preparation of second reservation charts, onboard ticket checking staff can allot the vacant accommodation only up to the next remote location to the passengers holding tickets up to that point. They can also allot vacant accommodation becoming available on account of non-turning up of passengers in the train.
(v) Doubts are being raised regarding status of waitlisted tickets keeping in
view the fact that refund will be giyen on such tickets up to 30 minutes before
scheduled departure of train.
Comments:- It is clarified that:
i. Fully waitlisted e-tickets i.e. the e-tickets on which the status of all the
passengers is waitlist after preparation of first reservation chart, names
of all passengers booked on such tickets will be dropped and refund
will be credited to the account from which the ticket was booked.
ii. Fully waitlisted PRS tickets: Such passengers can cancel these tickets
across any PRS center up to 30 minutes before scheduled departure of
train. In case no refund is taken on such ticket up to that point of time,
the passengers can undertake the journey in unreserved coach.
Partially confirmed ticket: In case of these tickets, the passengers can
cancel partially/fully up to 30 minutes before scheduled departure of
train. After that, the confirmed passengers can undertake journey in
reserved coach whereas waitlist passengers can travel in unreserved
coach.